FAQs
What is a Group Buy (GB)?
A Group Buy (GB) is a pre-order for a product before it’s been manufactured. After the GB, vendors place the order with the manufacturer. Customers receive their items after production is completed and the product is shipped to and received by the vendor.
BordBoards takes these pre-orders for a defined duration of time. At the end of this period, if the amount of orders for the product meets a minimum order quantity (MOQ), the orders are then placed with the manufacturer. If the MOQ is not reached, the customer is refunded or BordBoards will buy extra to meet MOQ.
Why are there so many delays with a GB?
The GB process has many steps and thus many points of failure. Due to this, the estimated delivery dates for group buy products are not exact.
There are a many reasons the product may be delayed. Design changes, manufacturing schedule and delivery, and customs just to name a few.
How long will it take for my order to be shipped?
We typically process and ship orders within 3-5 working days unless otherwise specified. Shipping times vary depending on your location and the shipping method you choose at checkout.
How do I cancel or modify my order?
To cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request if your order has not already been shipped.